PRIVACY POLICY

Read our policy outlines below to learn more about your rights and responsibilities as a Fertilia Health user.

WE CARE ABOUT YOUR PRIVACY

Fertilia Health is dedicated to safeguarding your privacy and adhering to relevant data protection and privacy regulations. This Privacy Policy outlines the collection and usage of personal data when Fertilia health acts as the data controller or when we reference the applicability of this Policy. The term “Personal data” refers to information that pertains to you or another identifiable person.
Supplementary privacy details tailored to specific products or services will be provided alongside this Policy. Additionally, while using our products or services, you may encounter other notices. Should any discrepancies arise between these notices and this Policy, the notices will take precedence.
Please note that software on your device might retrieve your data. Our offerings may feature links to, or be integrated within, third-party websites and services, each with their own privacy policies. When our services are incorporated into our customers’ products or services, we mandate our customers to ensure necessary transparency for you. This could involve directing you to this Policy and its associated Supplements, or presenting transparency through integrated notices that identify us as the service provider or data controller.

IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT USE OUR PRODUCTS AND SERVICE OR PROVIDE FERTILIA HEALTH WITH YOUR PERSONAL DATA.

What Data Do We Gather?

We gather personal data and other relevant information when you utilize or sign up for our products and services, or engage with us in any manner.

Using Our Products and Services

Upon accessing our online services, our web servers automatically generate records of your visit. These records typically encompass your IP address, access times, originating sites, pages viewed, utilized links and features, content accessed or requested, browser or app type, language preference, and similar data.
Periodically, our applications communicate with our servers, such as to check for updates or relay information concerning service usage.

Data You Share With Us

When setting up an account, requesting services, participating in research or campaigns, or engaging in any interaction with us, we might solicit details like your name, email address, phone number, physical address, usernames, passwords, feedback, device information, age, gender, language preference, and more. Additionally, we keep records of your consents, preferences, and settings, encompassing aspects like location data, marketing preferences, and data sharing choices.
Your Interactions and Transactions
We keep track of your downloads, content contributions, requests, agreements with Fertilia Health, products and services availed by you, payment and delivery specifics, communications, and any other interactions with us. As per applicable regulations, we might record your communications with our customer support or other contact touchpoints.

Access to Camera and Gallery

Certain services necessitate us to retrieve images, audio, video, files, and other digital content from your device’s camera and gallery. Without this access, you may be unable to share photos of prescriptions or medical reports with healthcare professionals. Rest assured, only you and your designated medical practitioner have access to this content.

Calendar Access Permissions

Many of our user-centric activities and live webinars mandate calendar permissions to store data and furnish timely reminders for upcoming events or appointments to our users.

 

Data Sourced from Partners

We source information from industry collaborators and various other channels, including publicly accessible databases like business registries. We mandate these entities to adhere to relevant data protection laws when collecting and transmitting data to us. This includes ensuring a lawful basis for data transfer or anonymizing the data as required by law before sharing it with us.

Why We Process Your Personal Data

Fertilia Health processes your personal data for several purposes, such as deriving valuable insights for educational or Research and Development initiatives. Our services at Fertilia Health are strictly designed for medical use. It’s possible that multiple purposes might overlap and apply at the same time.
Delivering Products and Services
We utilize your personal data to offer our products and services, manage your requests, or fulfill our contractual obligations with you. This also includes ensuring the smooth operation and security of our offerings, verifying your identity, and safeguarding against and probing into fraudulent activities and other unauthorized uses.

User Accounts

Certain services might necessitate creating an account to facilitate content management and tailored preferences. Depending on the service, account setup could be mandatory or optional. To create an account, you’ll need to furnish us with essential contact details like your name, email, country of residence, and birthdate. Additionally, you have the choice to share more details, such as a profile picture or avatar, if you wish.

Product and Service Development & Management

We utilize your personal data for the development, management, and enhancement of our products, services, customer support, sales, and marketing efforts. We might integrate personal data from your usage of specific Fertilia Health products/services with other data we possess about you, unless the initial data collection had a purpose incompatible with this integration.

Engaging with You

We may employ your personal data to reach out and inform you about updates to our services, send crucial notifications, and handle customer support inquiries.
Marketing, Advertising, and Recommendations
With your explicit consent or as otherwise permitted, we might reach out to notify you about new offerings, services, or promotional activities, and to carry out market studies. Your personal data helps us customize our services to suit your preferences, offering tailored recommendations and displaying personalized content and advertisements within our services. This might involve showcasing content from both Fertilia Health and third parties, either together or separately, as relevant.

Contractual Obligations
We process your personal data to fulfil our responsibilities as outlined in the Service Terms pertinent to the product or service you’ve opted for, whether provided directly by us or through our partners.

Based on Your Consent

Your personal data is processed when you’ve granted us explicit consent for such activities. You hold the right to withdraw your consent anytime. Revoking your consent will halt any further processing of your data based on that consent, but it won’t affect the legality of the processing done prior to the withdrawal. Note that certain functionalities of our products/services might solely depend on your consent.

 

Legal obligations

We process your personal data as needed to comply with laws and regulations.

We process your personal data to further our legitimate interests, such as in connection with managing, developing, testing, securing, and in limited circumstances marketing, advertising, and making recommendations regarding our products and services. Any such processing is conducted subject to appropriate measures to protect your fundamental rights and freedoms related to your personal data, and in any event will be subject to the restrictions provided in this Policy. Further information or specification of our legitimate interests may be provided in relevant Supplements applicable to the product or service.

 

How long do we retain Personal Data?

We endeavor to only collect personal data that are necessary for the purposes for which they are collected, and to retain such data for no longer than 5 (five) years. The length of time personal data is retained, and criteria for determining that time, are dependent on the nature of the personal data and the purpose for which it was provided. For example, for your personal data related to managing your account (such as name, email address, and account content and preferences) are maintained for as long as they are retained by you within your account. Other data, such as records of your activity within the application, are typically maintained only for a short period before being anonymized or pseudonymized.

Compliance with Legal Requirements

We process your personal data when necessary to adhere to prevailing laws and regulatory mandates.

Legitimate Interests

We process your personal data to advance our legitimate business interests. This includes activities related to managing, innovating, testing, securing our services, and occasionally for marketing, advertising, and offering recommendations about our offerings. All such data processing is executed with stringent measures in place to safeguard your essential rights and freedoms concerning your personal data. Moreover, any processing undertaken adheres strictly to the constraints outlined in this Policy. For a deeper understanding of our legitimate interests, specific details might be available in the corresponding Supplements related to the product or service.

Data Retention Period

Our commitment is to collect only the personal data essential for its intended purposes and retain it for a maximum of 5 (five) years. The duration for which personal data is held, along with the criteria to determine this duration, hinges on the nature and purpose of the data provided. For instance, personal data linked to your account management, such as your name, email, and account settings, remains stored as long as your account is active. Conversely, data like your in-app activities might be retained briefly before undergoing anonymization or pseudonymization.

 

Compulsory Disclosures

In certain circumstances, we may be required by law to disclose your personal data to specific authorities or third parties. This might include sharing information with law enforcement agencies in jurisdictions where we or our authorized representatives operate. Furthermore, we may divulge and process your personal data as permitted by the law to safeguard Fertilia Health’s legitimate interests, such as during legal disputes or in response to government requests and submissions.

Protecting Children’s Privacy

Fertilia Health’s products and services are primarily designed for a broad audience. We do not intentionally gather information from children without obtaining explicit consent from their parents or legal guardians. To promote safe internet usage, Fertilia Health provides safety guidelines on our website.

Ensuring Data Accuracy

We strive to maintain the accuracy of the personal data we hold. We regularly review and update or remove any inaccurate or redundant information. We urge you to periodically check your personal data via your account to confirm its correctness.

Safeguarding Personal Data

At Fertilia Health, we prioritize privacy and security in every aspect of our product and service delivery. We have dedicated teams and processes in place to manage privacy and security concerns effectively. Our strategies encompass both proactive and reactive measures, including risk management, security and privacy-focused engineering, ongoing training, and regular evaluations. We employ robust measures to mitigate online and physical security risks, data loss risks, and other potential threats, always aligning our actions with the specific risks associated with the data we handle. Additionally, access to databases containing personal data is restricted to authorized individuals with a legitimate requirement to access such data.

 

Usage of Cookies and Web Beacons

At Fertilia Health, we employ cookies, web beacons, and similar technologies to enhance and refine our websites and offerings. These tools help us with personalization and advertisement displays. Some of our websites might utilize third-party advertising technologies like DoubleClick to present ads. Our domains may also contain third-party elements that set cookies on behalf of such third parties, such as those related to social networks.

Your Rights

You hold the right to access and understand the personal data we hold about you. Should your data be incomplete, inaccurate, irrelevant, or outdated, you can request corrections. You’re entitled to request data erasure, obtain your data in a machine-readable format, and object to or restrict specific processing activities, especially if you deem the data to be inaccurate or the processing unlawful. You also have the right to opt-out of direct marketing communications and can request the cessation of your personal data processing for marketing or other legitimate reasons. However, opting out of Fertilia Health’s marketing communications won’t exempt you from receiving critical alerts.
Manage your rights by reaching out to us directly or through available profile management tools. Be aware that in some instances, especially when requesting data deletion or processing cessation, we might be unable to continue offering our services to you. Certain data protection laws might impose restrictions on how these rights can be exercised. If restrictions apply, we’ll provide an explanation, as mandated by relevant data protection regulations.

Data Security

While we ensure that your information is securely stored with third-party cloud service providers, we cannot be held responsible for breaches outside our control. Alongside the measures employed by our third-party providers, we adhere to industry-standard physical, managerial, technical, and operational safeguards. Despite these precautions, no security system is entirely foolproof. We cannot guarantee the absolute security of our databases or the interception-free transmission of data over the internet. By using our services, you acknowledge and accept the inherent risks associated with internet-based data transmission.

Data Controller Information

Fertilia Health acts as the primary controller of your personal data. Depending on the product or service, an affiliate of Fertilia Health might also serve as a data controller. 

Grievance Redressal

In alignment with the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Guidelines”), we’ve appointed a grievance officer to ensure compliance.
Should you encounter content discrepancies, grievances, or breaches of our Terms of Service, please address your concerns to:
Grievance Officer- Dr Suganya Venkat
Mail – [email protected]
Upon receiving your complaint, our grievance officer will respond within 24 hours and strive to resolve the issue within 15 days. Please note that the company’s suggestions regarding service usage don’t equate to warranties.
For any queries related to privacy or data practices, reach us at [email protected]

Updates to this Privacy Policy
Fertilia Health reserves the right to modify, amend, or revoke this Policy or site access at its discretion, with or without prior notice. Should any significant changes occur, we’ll notify users at the start of this Policy and on our homepage for a duration of 30 days. We advise revisiting this Policy periodically to stay informed about updates.

Disclaimer

This website serves informational purposes exclusively and isn’t a substitute for professional medical advice, diagnosis, or treatment. For medical guidance, consult a qualified healthcare provider.